Effective Date: January 1, 2022

Welcome to Bathoria.space. We sincerely appreciate your trust in our products and services. Our goal is to provide a smooth, transparent, and worry-free shopping experience from the moment you place your order until it arrives at your doorstep.

Customer satisfaction is our highest priority. If for any reason you are not completely satisfied with your purchase, our Return & Refund Policy explains your rights, available options, and the process for requesting a return or refund.

By placing an order through Bathoria.space, you acknowledge that you have read and agreed to the following policy.

Our 30-Day Satisfaction Guarantee

We proudly offer a 30-day free return and refund policy on eligible products.

If you are not completely satisfied with your purchase, you may request a return within 30 calendar days from the date your package is successfully delivered.

Once your request has been approved and the return process is completed, we will issue either:

• A full refund
• A replacement product
• Store credit (when preferred by the customer)

Our support team will always work with you to determine the most suitable solution.

Eligible Return Conditions

Products may be eligible for return if they meet one or more of the following conditions:

• Arrived damaged during shipping
• Arrived defective or non-functional
• Received the incorrect item
• Missing parts or accessories
• Manufacturing defects
• Significantly different from the product description
• Product arrived in unusable condition

Customers may also return products simply because they changed their mind, provided the returned product remains in new, unused condition with its original packaging.

Return Eligibility Requirements

To qualify for a return, the product should:

• Be requested within 30 days of delivery
• Be clean and free from intentional damage
• Include original accessories when applicable
• Include original packaging whenever reasonably possible
• Not show excessive signs of misuse

Normal inspection after opening the package does not affect eligibility.

Items That Cannot Be Returned

For hygiene and safety reasons, certain products cannot be returned once they have been heavily used.

Examples include:

• Products intentionally damaged after delivery
• Products modified by the customer
• Products missing essential components due to customer actions
• Items showing abnormal wear caused by misuse
• Returns submitted after the 30-day return period

Gift cards, promotional items, and complimentary products may also be excluded unless required by applicable consumer protection laws.

Damaged or Defective Products

We carefully inspect every order before shipment. However, unexpected damage may occasionally occur during transportation.

If your order arrives damaged, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photos of the shipping package if applicable

Our support team will review your request promptly and provide an appropriate resolution.

Depending on the situation, we may offer:

• A replacement product
• A full refund
• A partial refund
• Store credit

Wrong Item Received

If you receive a product different from what you ordered, please notify us immediately.

We will:

• Verify the order
• Arrange the appropriate solution
• Ship the correct item whenever necessary
• Cover any applicable return costs

Lost Packages

Although package loss is uncommon, it can occasionally happen during international transportation.

If tracking information indicates an unusual delay or confirms a lost shipment, we will investigate with the shipping carrier.

If the package cannot be located, we may provide:

• A replacement shipment
• A full refund

The final resolution depends on the outcome of the carrier investigation.

Order Cancellation

Orders may be cancelled before they enter processing.

If your order has not yet been prepared for shipment:

• You may cancel free of charge.
• A full refund will be issued to your original payment method.

Once an order has entered fulfillment or has already been shipped, cancellation is no longer possible. In that case, the order may still qualify for return after delivery.

How to Request a Return

Please contact our customer support team before sending any product back.

Include:

• Full name
• Order number
• Email used for purchase
• Description of the issue
• Photos if applicable

Customer Support

Email: support@Bathoria.space

Our team will respond with detailed return instructions.

Please do not send products back without receiving authorization from our support team.

Unauthorized returns may delay processing.

Return Shipping

For eligible returns covered by this policy, Bathoria.space provides free return assistance whenever applicable.

Depending on your country or region, we may:

• Provide a prepaid return label
• Arrange an alternative return solution
• Offer a refund without requiring the item to be returned in certain situations

Our goal is always to minimize inconvenience for our customers.

Inspection Process

After receiving your returned item, our quality team will inspect it.

Inspection generally includes:

• Product condition
• Completeness
• Functional testing when appropriate
• Packaging review

Most inspections are completed within 3–5 business days.

Refund Processing

Once your refund has been approved, payment will be returned using your original payment method.

Estimated processing times:

• Credit Cards: 5–10 business days
• Debit Cards: 5–10 business days
• PayPal: 2–5 business days
• Other payment providers: depending on their policies

Please note that banking institutions may require additional processing time beyond our control.

Partial Refunds

In certain situations, a partial refund may be offered instead of a full refund.

Examples include:

• Products returned with missing non-essential components
• Minor cosmetic damage caused after delivery
• Customer-preferred partial compensation

Our team will always explain the reason before issuing a partial refund.

Exchanges

If you would like a different color, style, or variation, we are happy to assist whenever inventory is available.

Exchange requests are handled similarly to standard returns.

Availability cannot be guaranteed until the exchange request is approved.

Non-Delivery Due to Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address results in failed delivery, additional shipping charges may apply before reshipment.

Please review your shipping information carefully before completing checkout.

Fraud Prevention

To protect both customers and Bathoria.space, all return requests are reviewed individually.

We reserve the right to decline requests involving:

• Fraudulent activity
• Abuse of the return policy
• Excessive return behavior
• False claims
• Intentional product damage

Consumer Rights

Nothing in this Return & Refund Policy limits any statutory consumer rights provided under applicable laws.

Customers remain entitled to all protections available under relevant consumer protection legislation.

Policy Updates

Bathoria.space may update this Return & Refund Policy periodically to reflect operational improvements, legal requirements, or service enhancements.

The latest version will always be available on our website.

Contact Us

If you have any questions regarding this policy, please contact us.

Bathoria.space

Address
8710 Rue des Graviers
Québec, QC G2K 1V5
Canada

Email
support@Bathoria.space

Phone
(800) 481-3239

Our customer support team is always happy to assist and ensure your shopping experience remains simple, secure, and enjoyable.