Shipping policy
Effective Date: January 1, 2022
At Bathoria.space, we are committed to providing a seamless shopping experience from the moment you place your order until it arrives at your doorstep. We understand that timely and reliable delivery is an essential part of customer satisfaction, which is why we proudly offer Free Worldwide Shipping on every order.
This Shipping Policy explains how orders are processed, shipped, delivered, and supported. By placing an order with Bathoria.space, you acknowledge and agree to the terms outlined below.
Free Worldwide Shipping
We are pleased to provide FREE standard shipping on all orders worldwide.
There are:
- No minimum purchase requirements
- No hidden shipping fees
- No additional handling charges during checkout
Our goal is to make premium bathroom accessories accessible to customers around the world without unexpected shipping costs.
Order Processing
Once your order has been successfully placed, our fulfillment team begins preparing it for shipment.
Processing generally includes:
- Order verification
- Payment confirmation
- Quality inspection
- Secure packaging
- Shipping label preparation
- Carrier pickup
Most orders are processed within 1–2 business days.
Orders placed on weekends or public holidays will begin processing on the next business day.
Estimated Delivery Time
Our estimated delivery time is: 7–10 Business Days
Delivery estimates begin after your order has been processed and shipped.
While we strive to meet these estimates, actual delivery times may vary depending on your destination and local shipping conditions.
Shipping Destinations
Bathoria.space proudly ships to customers around the globe.
We currently deliver to most countries and regions served by our logistics partners.
If delivery is unavailable for your location, you will be notified before your order is completed.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing:
- Your tracking number
- Carrier information
- Shipment status updates (when available)
Tracking information may take 24–72 hours to become active after shipment.
Multiple Packages
For logistical reasons, orders containing multiple products may occasionally be shipped separately.
This allows us to:
- Reduce shipping delays
- Improve delivery efficiency
- Ensure faster fulfillment
You will receive tracking information for each shipment when applicable.
Customs & Import Regulations
International shipments may be subject to customs inspections or import procedures depending on your country's regulations.
These procedures are managed by local customs authorities and are beyond the control of Bathoria.space.
Any applicable customs duties, taxes, or import fees are determined by the destination country's regulations and remain the responsibility of the customer where required by law.
Delivery Delays
Although most orders arrive within the estimated delivery window, delays may occasionally occur due to circumstances beyond our control.
Examples include:
- Severe weather
- Customs clearance
- Transportation disruptions
- Public holidays
- Carrier delays
- Natural disasters
- Government restrictions
We appreciate your patience should any unexpected delay occur.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information during checkout.
Please carefully review:
- Recipient name
- Street address
- Apartment or unit number
- Postal code
- Phone number
- Email address
Bathoria.space cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
If an order has not yet entered fulfillment, we will gladly assist with updating the shipping address.
Undeliverable Packages
If a shipment is returned to us because:
- The address was incorrect
- Delivery was refused
- The package remained unclaimed
- Local carrier could not complete delivery
we will contact you to arrange reshipment.
Additional shipping charges may apply if the failed delivery resulted from incorrect customer information.
Lost Packages
If your tracking information has stopped updating for an unusually long period or your shipment appears to be lost, please contact us.
Our customer service team will:
- Contact the shipping carrier
- Open an investigation
- Monitor shipment progress
- Keep you informed throughout the process
If the carrier officially confirms the package as lost, we will offer an appropriate resolution, which may include a replacement or a full refund.
Damaged Shipments
We carefully inspect every order before shipment.
If your package arrives damaged, please notify us within 7 days of delivery.
To assist our investigation, please include:
- Order number
- Description of the issue
- Photographs of the damaged product
- Photos of the shipping box
- Photos of packaging materials
Our team will review your request promptly and work toward a satisfactory resolution.
Delivery Confirmation
Once a shipment has been marked as delivered by the carrier, customers should inspect the package promptly.
If you cannot locate your package:
- Check around your property
- Ask household members
- Contact nearby neighbors
- Contact your local carrier
If the package still cannot be located, please contact our support team for assistance.
Shipping Restrictions
Some products may be unavailable in certain countries due to local regulations or shipping restrictions.
If your order cannot be fulfilled because of regional restrictions, we will notify you and issue a full refund if necessary.
Order Changes
Customers may request changes to their order before fulfillment begins.
Possible changes include:
- Shipping address
- Recipient information
- Product quantity
- Order cancellation
Once an order has entered processing or has shipped, modifications may no longer be possible.
Shipping Notifications
Throughout the fulfillment process, customers may receive email updates regarding:
- Order confirmation
- Processing status
- Shipment confirmation
- Tracking information
- Delivery updates (when available)
Please ensure that your email address is entered correctly during checkout.
Customer Support
If you have questions regarding your shipment, our support team is happy to assist.
Bathoria.space
Address: 8710 Rue des Graviers Québec, QC G2K 1V5 Canada
Email: support@Bathoria.space
Phone: (800) 481-3239
We strive to respond to all shipping-related inquiries within 24 business hours.